Browse our Frequently Asked Questions

Frequently asked questions

If you are still unsure, please get in touch with the Festival team.

  • Tickets, subject to availability, can be purchased:

    • Online (click here)To buy more than one ticket, click on “continue shopping”, not “checkout”, until you have all your tickets in your basket, then click on “checkout”.To download your print at home “e-ticket”, click on the button at the bottom of the confirmation page that appears at the end of the booking process (or click on the words “download your e-tickets” in the confirmation email that you will receive from Ticketsource)


    • By telephone: 0333 666 3366 (open Monday-Friday 9am-7.00pm excluding Bank Holidays & Saturday 9am-5pm, ). Telephone bookings are subject to a booking charge of £2.00 which includes the cost of posting your ticket. Tickets can be posted up to 96 hours before an event.


    • In person, during the September Festival, in the Festival Marquee using cash or credit/debit cards

    Please note:

    In addition to the ticket price, there is a booking fee charged by Ticketsource, the Festival’s ticketing agents, which is the cost of running the booking system (not income for the Festival).

    During the Festival, people who have tickets they cannot use are able to display the details on a notice board by the Ticket Desk in the Marquee so that arrangements can be made direct with someone who wants them (not involving the Festival).

    Tickets cannot be ordered by email.

  • If an Event is sold out, it will say so on this web site in the entry for the Event. Keep checking as more tickets sometimes become available during the run up to the Festival or join the waiting list for a sold-out event (see FAQ below: “Do you keep waiting lists for sold out events?”) . If it does not say “Sold out”, tickets are still available.

    During the September Festival, if you want tickets for a sold-out event, please look on the Notice Board next to the Ticket Desk in the Festival Marquee. There people post availability of tickets they cannot use and their contact details so that arrangements can be made direct (not through the Festival).

  • eTickets (print at home) can be re-sent to you by our ticketing agent, TicketSource, by clicking here and completing the form under the heading “Lost your eticket?;

    For lost mobile or postal tickets, please click here to email Ticketsource with your details. TicketSource will re-send the tickets.

    During the Festival week in September, please go to the Ticket Desk in the Festival Marquee and we will be pleased to assist.

  • If you have additional needs and require a wheelchair space or seating in a particular position because of a disability email us here providing your name and the event(s) you are attending and we will reserve it for you.

  • The Festival welcomes visitors with disabilities. Tickets for two people are available for a person with a disability who can only attend with the help of a personal assistant. The person with a disability pays for a ticket and the personal assistant attends free of charge. This ticket will say “Admits 2”.

    St Peter’s Church, the Temple Church and the Public Hall offer step free access but for some, including The Church on the Green, we will need to put in temporary ramps. Please email us here if you need step free access.

    Please advise our stewards on arrival at a venue if you have sight or hearing impairment and we will do our best to seat you in a suitable place.

  • This is run by XCOVER.COM (not by the Festival) and you can choose to take out refund protection when you book tickets. Full information, with a copy of the full terms, is sent out with your booking confirmation email from TicketSource.

    If you cannot locate that email, the terms and conditions are here or if you need to lodge a claim, do it here online.

  • For online booking you must provide your email address during booking so that you can receive your tickets by email and so that we can contact you if there is a change to the event or its venue. You will receive a confirmation email from TicketSource that enables you to download and print your ticket(s). If the email is not in your Inbox, please check your junk & spam boxes.

    When booking by telephone (0333 666 3366) please provide your email address to the box office so that we can contact you about any change in your booked event or its venue.

    (We do not put your email address on our mailing list unless you specifically agree and we do not share your email address with commercial organisations).

  • The start and finish time of every event is shown on your ticket.

  • Tickets are not refundable (unless the event is cancelled by the Festival) and we cannot exchange tickets.

    During the September Festival, there is a Notice Board in the Marquee by the Ticket Desk where people can post details of tickets they cannot use so that people who want the tickets can contact them direct. All such ticket transactions are between the buyer and the seller, independent of the Festival.

  • To watch the event, you will need access to the internet and a browser installed on your electronic device.

    After booking, you will receive an email from TicketSource. In that email, under the heading “Additional Information”, you will see how to view the online event, when it is available for viewing, a clickable link to the online event page and your password (which is different from your ticket number). On the online event page, put the password into the box and click on “Enter”.

    If your password is not accepted, please try again and enter it exactly as it is in the email from TicketSource. If you “cut and paste” the password, be sure not to copy a space before or after it.

  • Our covid policy can be found here.

  • You can join the mailing list here.

  • The only dogs allowed at Events and inside the Festival Marquee are Guide Dogs and professionally trained Assistance Dogs. Other dog owners, who want to go into the Festival Marquee, are welcome to tie their dogs to the stakes outside the Marquee, where water for dogs will be provided.

  • Car parks are shown on the festival map here. Parking can be difficult in Budleigh Salterton during the Festival, so please allow plenty of time. You can also find details of car parks here.

  • Your ticket shows the name of the Event venue and its address. Festival venues are shown on the festival map here and walking times to them are shown below.

    The Public Hall and Festival Marquees in Station Road, Budleigh Salterton, EX9 6RJ, are adjacent to each other. From there, the approximate time to walk to the other venues is:

    • St Peter’s Church :  7 minutes
    • Temple Church:  10 minutes
    • The Playhouse: 5 minutes
    • The Church on the Green:  2 minutes
    • The Masonic Hall:  6 minutes
    • The Library:  3 minutes
    • St Peter’s School: 12 minutes
  • We maintain waiting lists for sold-out events. To join the waiting list for a sold-out event, go to the event page on this website, click “Book tickets online”. On the next page you will see an option to click: “Join Waiting List”. We will contact you if we can help but if you do not hear from us, it will be because no tickets have become available for you.

    On and after the first day of the September Festival, we operate a Notice Board next to the Ticket Desk in the Festival Marquee where you can look to see if anyone is wanting to sell tickets that they cannot use.

  • Tickets are not on sale at the Budleigh Information Centre in Budleigh Salterton.

    Subject to availability, you can buy tickets in person in the Festival Marquee during the September Festival.

  • For information on where to stay near to the Festival, please contact the Budleigh Information Centre, 14 Fore Street, Budleigh Salterton EX9 6NG by telephone on 01395 445275 or by email here or view the website here.