FAQs

You can buy tickets online at budlitfest.org.uk

or

In person at the Budleigh Information Centre  on Tuesdays, Wednesdays and Fridays from 10.30  to 12.30

or

By telephone on  0333 666 3366

or

In person during the September Festival at the Ticket Desk in the Festival Marquee

There is a 6.9% booking fee and postal ticket delivery is an additional £2.50.

Tickets cannot be ordered by email.

There are three common reasons why you may not have received your tickets:

1. You might have made a mistake in entering your email address during the booking process. If you think this is the case contact the Festival by clicking here.

2. The confirmation email may have gone directly to your junk mail folder, please check.

3. If you have bought more than one ticket you will need to scroll down the confirmation email to find the additional tickets.

Emailed tickets can be re-sent to you by clicking here. Please be sure to click “Manage my Bookings”.

For lost mobile or postal tickets, please click here to email Ticketsource with your details. TicketSource will re-send the tickets.

During the Festival week in September, please go to the Ticket Desk in the Festival Marquee and we will be pleased to assist.

If you have additional needs and require a wheelchair space or seating in a particular position because of a disability email us here providing your details and we will make the arrangements for you.

The Festival welcomes visitors with disabilities. Tickets are available for a person with a disability who can only attend with the help of a personal assistant. The person with a disability pays for a ticket and the personal assistant attends free of charge.

St Peter’s Church, the Temple Church, the Public Hall and the Masonic Hall offer step free access. The Church on the Green has a step and is not accessible to wheelchairs. Please email us here if you need step free access.

Please advise our stewards on arrival at a venue if you have sight or hearing impairment and we will do our best to seat you in a suitable place.

This is run by XCOVER.COM (not by the Festival) and you can choose to take out refund protection when you book tickets. Full information, with a copy of the full terms, is sent out with your booking confirmation email from TicketSource.

If you cannot locate that email, the terms and conditions are here or if you need to lodge a claim, do it here .

You will need to provide an email address during booking so that we can send your tickets and contact you if there are any changes.

If you are booking by telephone (0333 666 3366) you will need provide your email address so that we can contact you about any changes.

We will not add you to our mailing list unless you specifically agree and we will not share your email address any other organisations

The start and finish time of every event is shown on your ticket.

Tickets are not refundable unless the event is cancelled by the Festival. We cannot exchange tickets. We suggest you buy Refund Protection as above.
Customers who want to sell on a ticket for a sold out event can put up  a “Ticket for Sale Card” (available from the Ticket Desk) on the notice board in the Marquee.

You can print out your tickets if you wish but we would prefer you to keep them on your phone, just make sure that you have them ready to present to the steward when you attend the event.

You can find detailed instructions in the attached document

To join our mailing list, please click here

Only guide dogs and assistance dogs are allowed at events and inside the Festival Marquee..

Parking can be difficult in Budleigh during the Festival so please allow plenty of time. If you have a blue badge there are disabled spaces in all Budleigh car parks. Blue badge holders can also park in St Peter’s Church and Temple Methodist Church car parks for the duration of the event in those venues. You can find details of car parks here.

Your ticket shows the name of the Event venue and its address. Festival venues are shown on the festival map here and walking times to them are shown below.

The Public Hall and Festival Marquees in Station Road are adjacent to each other. From there, the approximate time to walk to the other venues is:

• St Peter’s Church :  7 minutes
• Temple Church:  10 minutes
• The Playhouse: 5 minutes
• The Church on the Green:  2 minutes
• The Masonic Hall:  6 minutes
• The Library:  3 minutes
• St Peter’s School: 12 minutes

We do not keep waiting lists. Tickets that we have reserved for sponsors, authors and benefactors that have not been taken up will be released for sale on Monday 10th August at 9.00 am. Please check the booking pages on the website then.

During Festival week you might like to check the Ticket For Sale/ Wanted notice board bedside the Ticket Desk in the Marquee to see if any customers have posted tickets for sale. It’s also worth checking at the Ticket Desk one hour before the event to see if we have any last minute availability.

Yes, tickets are on sale at the Budleigh Information Centre  on Tuesdays, Wednesdays and Fridays from 10.30 to 12.30.

For information on where to stay near to the Festival, please contact the Budleigh Information Centre, 14 Fore Street, Budleigh Salterton by telephone on 01395 445275 or by email here or view the website here.